Careers

To apply for a position listed below, please send a cover letter and resume to Human Resources.

Technical Support Engineer

Responsible for handling customer calls and recreating and resolving technical issues
Conduct on-site installation and troubleshooting
Recreate network configurations and issues in a controlled lab setting
Validate new software and hardware versions
Global travel required

Requires exceptional technical skills in DWDM/CWDM products and fiber optic networks with good exposure to SONET/SDH, Gigabit/10Gig Ethernet, Fiber Channel, ESCON, and TDM services
Highly developed troubleshooting skills combined with superior customer support skills
Capable of systematic testing of proposed workarounds and new software and hardware versions, in field and laboratory environments
Intermediate documentation skills appropriate for customer communication, test plans and reports, network planning, and as-built documents
General knowledge of computers and application programs (i.e. MS Office including Word, Excel, PowerPoint, and Visio)
Flexible, able to handle multiple tasks with minimal supervision
Ability to work effectively, add value as a team member and work effectively with members of other teams
Technical knowledge in the following areas:
- Optical transmission systems (WDM Long Haul, Metro and Access)
- Ethernet transport and switching
- Network management platforms and applications
- Networking Applications (Voice, Data, SAN, VoD, Broadband)

BS degree in related field, preferably engineering, computer science or telecommunications
5+ years related hands-on experience and/or user technical support in fiber optic networks and products, ideally in customer service for a telecom equipment provider or carrier

Responsible for handling customers calls and recreating and resolving technical issues
Conduct on-site installation and troubleshooting
Global travel required
Global travel required

Requires exceptional technical skills in DWDM/CWDM products and fiber optic networks with good exposure to SONET/SDH, Gigabit/10Gig Ethernet, Fiber Channel, ESCON, and TDM services
Highly developed troubleshooting skills combined with superior customer support skills
General knowledge of computers and application programs (i.e. MS Office)
Flexible, able to handle multiple tasks with minimal supervision
Ability to work effectively and add value as a team member
Technical knowledge in the following areas:
- Optical transmission systems (WDM Long Haul, Metro and Access)
- Ethernet transport and switching
- Network management platforms and applications
- Networking Applications (Voice, Data, SAN, VoD, Broadband)

BS or equivalent foreign degree in related field, preferably engineering, computer science or telecommunications
5+ years related hands-on experience and/or user technical support in fiber optic networks and products, ideally in customer service for a telecom equipment provider